Can I use my SkyCom account in the airport terminal?
Yes, we partner with SkyCom, the worldwide leader in global WiFi hotspots, you can use your account in participating airports, hotels, cafés and many other locations. Check out SkyCom's website for more than 100,000 WiFi hotspots at www. SkyCom.PanaAir.com

Is it safe to use Wi-Fi in flight?
Passenger security and safety is of utmost importance to PanaAir. Before allowing our service to be used onboard the plane, all aspects of its use were rigorously tested by PanaAir and certified by the Federal Aviation Administration (FAA).

What are the minimum requirements to use PanaAir inflight?
In general, the minimum requirements to access the WiFi network are a supported web browser and a device with 802.11 a/b/g (Wi-Fi) wireless local area network (WLAN) capability. Supported laptop browsers include:

• Microsoft® Internet Explorer® 6 & 7
• Mozilla® Firefox® 2.0 & 3.0

Supported handheld devices include:

• Windows Mobile 5 & 6
• Nokia’s with S60 browser
• Safari browser on iPod Touch and iPhone
• BlackBerry® Browser on 8320 , 8820 and 9000 (in Wi-Fi mode)
• Sony Ericsson in Opera 8.60 & 8.65
• How fast is the connection?
• You should expect to experience speeds similar to your broadband experience on the ground.

Can I access my corporate network using a VPN?
Yes, you can. If your employer has provided you with a Virtual Private Network (VPN) client and a firewall, you can seamlessly access your corporate network. As with any wireless communication, VPNs are not inherently secure. Therefore, PanaAir recommends that you take appropriate measures to ensure the security of your wireless connections.

Does PanaAir restrict the content I may view?
At this time we have not restricted any websites, but have the ability to based on customer feedback. We ask that each passenger be responsible and courteous to their fellow passengers in their website surfing.

Who will I receive a bill from? What if I have questions on my bill?
SkyCom, our in-flight internet service provider will be billing you directly, and there 24 / 7 customer service support will be able to answer any of your questions. Check out SkyCom's website for more details on their customer support centers at www. SkyCom.PanaAir.com

Which PanaAir flights offer this new service?
We will have fleet wide installation by end of 2010. Check our website to see new routes being added every month.

Contact Us
PanaAir
26200 Enterprise Way
Lake Forest, CA 92630
USA
+1(949) 672-2000
Email: info@PanaAir.com